Reference

Our Terms, Your Account Rights

Adda App operates under a clear legal framework that governs how your account, payments, and data are handled. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy PolicyPayment RulesEligibility Conditions
Adda App Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about our terms, a data request, or a dispute related to your account, our support team handles legal and policy queries directly. Reach out through any of the channels below and reference your account ID for faster handling.

Live Chat Available directly inside your Adda App account dashboard. Use this for urgent policy or account queries.
Email Support Send detailed legal or data requests to our support email. We aim to respond within two business days.
Help Centre Our Help Centre covers account terms, payment rules, and data policy in plain language. Check there first for common questions.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data privacy are managed under a defined retention and access policy. We collect only what is needed to operate your account and process payments through bKash, Nagad, and Rocket.

Data Retention

We retain account and transaction data for as long as your account is active and for a defined period after closure, as required by our policy.

Cookie Policy

We use session and functional cookies to keep your account logged in and to remember your lobby preferences across visits.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including support staff.

Data Requests

You can request a copy of your account data or ask for deletion by contacting support with your registered account ID and wallet details.

Legal and Policy Questions

Common questions about your rights, our data practices, and how our terms apply to your account in Bangladesh.

Account access depends on your local law and eligible region. You are responsible for confirming that using the platform is permitted where you are located.

Contact our support team with your registered account ID. We will process your data request and respond within the timeframe set out in our policy.

Yes. Submit a deletion request through support with your account ID and registered bKash, Nagad, or Rocket wallet number for identity verification.

Transactions may be held pending verification. Contact support immediately with proof of wallet ownership to resolve the mismatch and release the hold.

Raise a dispute through live chat or email with your transaction reference. Our team reviews payment records and responds with a resolution within our stated timeframe.

We do not sell your data. We share only what is necessary to process payments via bKash, Nagad, and Rocket, and to comply with applicable legal obligations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.